GardenLuminary Shipping & Handling Information
 
 

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Shipping and Handling

Information

 

 

Shipping Basics

We ship anywhere in the continental United States via UPS Ground, FedEx Ground, USPS Priority Mail/Parcel Post, and

in some instances LTL motor freight. We do not ship outside of the continental United States.

Expedited delivery service is not available at this time.

Sales Tax

Virginia residents will be charged 5.3% sales tax on all purchases.

Standard Delivery Rates (Ground)                                        

Order Amount                               Delivery Rates               

$00.01 - $49.99                            $  8.95                                                                       

$50.00 and up                              FREE GROUND SHIPPING*

*Please note that some items do not qualify for free shipping, regardless of price.

 If additional charges apply, they will be noted on the product information page.                                                                   

                          

Notifications, Shipping & Delivery Times

When your order is received by GardenLuminary, we will send you an email confirmation stating that you order is "In Process". 

You will receive an email notification, with tracking numbers (if they are provided by the manufacturer) when your order is

shipped from the manufacturer, or our location.  Please note that "shipping times" are the approximate number of days, or

weeks, that the manufacturer takes to ship your order out from their facility, and this time will vary depending on the manufacturer. 

Shipping times always become greater around holidays, such as Valentines Day, Mothers Day, Fathers Day, and Christmas.

Delivery times are additional and vary according to where you live in the United States. Delivery times can also be effected

by holiday package volume, extreme weather conditions, man-made and natural disasters.

Please note: Tracking numbers may not be effective until the next business day, or up to 72 hours depending on location.

Please verify that you have entered the correct physical shipping address, if it is not the same

as your billing address, before completing your purchase and exiting the shopping cart.

DO NOT use USPS post office box numbers as shipping addresses.

Please include a contact phone number with you order.

Each order can be shipped to only to one address.

Multiple shipping addresses require separate orders.

Availability of Items

In the event that an item is not readily available, or not available within the stated shipping time, you will be notified by email and

that item will be placed in a "back-ordered" status.  The available items will be shipped, and the "back-ordered" item(s) will ship

as soon as possible at no additional expense to you.

Returns, Exchanges and Refunds

To return or exchange damaged or unusable product, please contact us at service@GardenLuminary.com for return

authorization numbers and instructions. For Bradley Smoker™ items please see manufacturer's warranty information.

Please note that shipping and handling fees are NOT refundable.

 

Privacy Policy (Click Here)

 

Hours:  Monday - Friday

               9AM - 5PM  Eastern Time

Phone:  804-479-6936  -  Toll Free 877-301-1456

Email:   service@GardenLuminary.com

 

GardenLuminary is upfront

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